FAQ

1. Do you ship internationally?

No. Drevalon Carry Studio currently ships within the United States only.

2. Do you offer free shipping?

Yes. We provide free standard shipping on all U.S. orders with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

4. How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

5. What is your return policy?

We accept returns within 7 days of delivery. Returned items must be unused, undamaged, and in original packaging.

6. Can I exchange an item?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

7. When will I receive my refund?

Refunds are processed within 5–10 business days after the returned item is received and approved.

8. How do I start a return or exchange?

Contact our customer service team by email or phone with your order number and reason for the request. Photos may be required for damaged or incorrect items.

9. What if my order arrives damaged or incorrect?

Please contact us immediately. We will review the issue and offer a replacement, exchange, or refund as appropriate.

10. Is my personal information secure?

Yes. We take data protection seriously and use secure systems to protect customer information. We do not sell or misuse personal data.

11. Can I track my order?

Yes. Once your order ships, you will receive tracking information to follow your delivery.

12. How can I contact customer support?

You can reach us at:
Phone: 308-520-6013
Email: contact@drevalon.store